Constant Crashing

Discussion in 'P&D Discussion' started by Bolts, Oct 23, 2019.

  1. Bolts

    Bolts Active Member

    Messages:
    216
    Likes Received:
    113
    Joined:
    Aug 19, 2015
    User ID:
    384,101,381
    PADherder:
    link
    Since the update yesterday, my game closes out and reverts any progress I make in a dungeon. It closes out even in the menus as well Is there a way to undo the update?
     
    Dunamos likes this.
  2. sgt502

    sgt502 ばかぷれーやー

    Messages:
    3,656
    Likes Received:
    2,133
    Joined:
    Aug 30, 2016
    User ID:
    323914430
    PADherder:
    link
    Send a ticket to gungho so that they know. Meanwhile, trying different graphic or performance settings on your phone might worth to try.

    If you happen to be able to undo the update and installed older version, you won't even be able to play the game dive the game will just telling you to update every time you open it up.
     
    Bolts likes this.
  3. BurningMan

    BurningMan Dropping the green Bomb

    Messages:
    2,570
    Likes Received:
    1,274
    Joined:
    Aug 12, 2014
    User ID:
    340,600,352
    PADherder:
    link
    Seems like common problem have seen multiple reports of this on reddit.
     
    Dunamos and Bolts like this.
  4. Dunamos

    Dunamos Just zis guy, you know?

    Messages:
    1,577
    Likes Received:
    1,085
    Joined:
    Sep 16, 2015
    User ID:
    335,882,303
    PADherder:
    link
    I have the same issue! First bug I've seen in PAD in years. I sent a ticket via http://www.gunghoonline.com/support/?gameid=173&stype=general

    I have a Sam Gal Note9 (not rooted); I happened to install the latest Android update (security) on the same day the PAD v18 update came out (not sure if that's relevant).

    Now when playing some levels (Halloween Night, Star Treasure's Frontier), I'll be 3-4 floors in, and in the middle of comboing suddenly I'm switched to the Android home screen. 2nd time, PAD will crash, and when I restart it, it starts me back on floor 1. Lather, rinse, repeat.

    [ETA: Wow, my footer is out of date. Poor DAthena...]
     
    Last edited: Oct 24, 2019
    Bolts likes this.
  5. sgt502

    sgt502 ばかぷれーやー

    Messages:
    3,656
    Likes Received:
    2,133
    Joined:
    Aug 30, 2016
    User ID:
    323914430
    PADherder:
    link
    There's a workaround for that. When you cleared one floor, switch to another app or just back to homescreen, but don't close PAD. That way, the game will save your progress so that when it crashes you won't have to restart the dungeon back to first floor. Annoying, yes, but it seems like the best remedy for now until they sorted it out.
     
    Dunamos likes this.
  6. Bolts

    Bolts Active Member

    Messages:
    216
    Likes Received:
    113
    Joined:
    Aug 19, 2015
    User ID:
    384,101,381
    PADherder:
    link
    This is the same issue I've been having on my s9+. I've tried this fix along with other suggestions on reddit, but none of them have worked yet. Guess I am just SOL until an update/fix is released.
     
  7. BurningMan

    BurningMan Dropping the green Bomb

    Messages:
    2,570
    Likes Received:
    1,274
    Joined:
    Aug 12, 2014
    User ID:
    340,600,352
    PADherder:
    link
    Closing chrome while playing apparently helps to fix the issue according to some people on reddit.
     
  8. Roland

    Roland Active Member

    Messages:
    602
    Likes Received:
    144
    Joined:
    Oct 10, 2017
    User ID:
    315639440
    PADherder:
    link
    yes, I heard that as well, seems to be working for me. Still not updating Samsung 7 though
     
  9. Dunamos

    Dunamos Just zis guy, you know?

    Messages:
    1,577
    Likes Received:
    1,085
    Joined:
    Sep 16, 2015
    User ID:
    335,882,303
    PADherder:
    link
    GungHo posted this: https://www.puzzleanddragons.us/sin...g-Issues-Happening-to-Certain-Android-Devices (summary: We're looking into it and we'll get back to you.)

    I also got an email from my support ticket suggesting the following steps (which were all in the various Reddit posts too):
    • Completely exit and restart the application
    • Reboot your device
    • Shut down any unnecessary background applications
    • Check whether your device has sufficient memory/storage space
    • We would also like you to try utilizing the [Data Recov.] button found at the top left corner of the application's title screen to download your saved data again and confirm whether it addresses the problem. Due to the file size, a Wi-Fi connection is recommended.
    I had already tried the first four with no success. (My Note9 has 90GB free space, lol.) Not sure I want to go the data recovery route, when it seems clear this is some kind of software bug. We'll see.
     
    Bolts likes this.
  10. Bolts

    Bolts Active Member

    Messages:
    216
    Likes Received:
    113
    Joined:
    Aug 19, 2015
    User ID:
    384,101,381
    PADherder:
    link
    I got the same response. I will humor them and try the data recovery route and let you know if it actually does anything.

    Edit: I tried the data recovery suggestion and it didnt solve it. I'll respond to their email with my phone specs and OS version, but as Dunamos said this is a bug issue.
     
    Last edited: Oct 25, 2019
    Dunamos likes this.
  11. RajaNagaSoz

    RajaNagaSoz Maximum Casual

    Messages:
    1,142
    Likes Received:
    952
    Joined:
    Jul 6, 2015
    User ID:
    316,813,306
    PADherder:
    link
    Same here, sent them a support ticket as well. And same deal, this is the first bug i've come across in PAD really, outside of my old phone being shit several years ago and likely having been the problem at the time.

    I'm on android 9, it does appear that the title screen and the screen it loads into first (the dungeon type select screen, with special/multiplayer/quest/ranking/etc), aren't crashing.
     
    Bolts likes this.
  12. Krunkity Krunk

    Krunkity Krunk Active Member

    Messages:
    190
    Likes Received:
    94
    Joined:
    Apr 29, 2015
    User ID:
    348 246 293
    This crashing business is out of hand. I can't get through a dungeon without it crashing multiple times and then resetting the dungeon. FIGURE IT OUT GUNGHO.
     
    Bolts likes this.
  13. sgt502

    sgt502 ばかぷれーやー

    Messages:
    3,656
    Likes Received:
    2,133
    Joined:
    Aug 30, 2016
    User ID:
    323914430
    PADherder:
    link
    JP already has new update to fix the crash issues. Hope it'll get to NA ASAP.
     
  14. Bolts

    Bolts Active Member

    Messages:
    216
    Likes Received:
    113
    Joined:
    Aug 19, 2015
    User ID:
    384,101,381
    PADherder:
    link
    Well the update is out, but there's just as much crashing as ever...
     
  15. Krunkity Krunk

    Krunkity Krunk Active Member

    Messages:
    190
    Likes Received:
    94
    Joined:
    Apr 29, 2015
    User ID:
    348 246 293
    I found that turning the data installation on (others > Data Installation) helped a bit.
     
  16. BurningMan

    BurningMan Dropping the green Bomb

    Messages:
    2,570
    Likes Received:
    1,274
    Joined:
    Aug 12, 2014
    User ID:
    340,600,352
    PADherder:
    link
    You have to install from the play store the auto update we got was something different.
     
    Bolts likes this.
  17. RajaNagaSoz

    RajaNagaSoz Maximum Casual

    Messages:
    1,142
    Likes Received:
    952
    Joined:
    Jul 6, 2015
    User ID:
    316,813,306
    PADherder:
    link
    i played a bit this morning, it seems to have gotten fixed, at least in the time i ran stuff, i spent about an hour fiddling with assists and running the mythical PR for the free pull, ran borma, etc, no crashes the whole time.
     
    Bolts likes this.
  18. Dunamos

    Dunamos Just zis guy, you know?

    Messages:
    1,577
    Likes Received:
    1,085
    Joined:
    Sep 16, 2015
    User ID:
    335,882,303
    PADherder:
    link
    Yeah, installing v18.0.1 via the Play Store has fixed this for me. Thanks Gung Ho!
     
    Bolts likes this.
  19. Bolts

    Bolts Active Member

    Messages:
    216
    Likes Received:
    113
    Joined:
    Aug 19, 2015
    User ID:
    384,101,381
    PADherder:
    link
    Yeah I spoke too soon. The update through the play store fixed it!
     
  20. Thundercud

    Thundercud Active Member

    Messages:
    261
    Likes Received:
    123
    Joined:
    Sep 10, 2014
    User ID:
    [US] 375,957,215
    I experienced the crashing bug too, but I have another issue that GungHo hasn't responded to yet... I'm running the game on a Pixel 3XL and there is a strip at the bottom of the screen that doesn't render in the game. It's really annoying. I installed the update and it didn't fix this display issue. Hopefully it fixes the crashing at least.
     

Share This Page